Southeast Asia is without doubt one of the most unusual areas on the planet, spanning 10 international locations and a inhabitants of over 660 million other folks. Extensively thought to be a growing area with immense enlargement doable because of its massive inhabitants and coffee ranges of electronic and monetary inclusion, Southeast Asia is ripe for tech disruption.
Gojek, an on-demand, multi-service platform working in Southeast Asia, has been designed in particular to satisfy the desires of other folks right here and cope with the area’s demanding situations. With its wide selection of products and services – from transportation to meals supply, logistics and extra – the Gojek app has develop into an very important a part of other folks’s on a regular basis lives. Headquartered in Indonesia with further operations in Vietnam and Singapore, the Gojek platform now has over 2.5 million driving force companions and greater than 1 million meals traders throughout Southeast Asia, serving tens of millions of customers day by day.
In Vietnam, Gojek has made vital development and affect since its access into the marketplace in 2018. It now gives 4 products and services in Ho Chi Minh Town and Hanoi – GoRide (two-wheel ride-hailing), GoCar (automobile ride-hailing), GoFood (on-line meals supply), and GoSend (bundle supply) – all of which assist to make existence more uncomplicated for customers whilst bettering revenue alternatives for its driving force companions and small eating places and eateries. Controlled via a crew of native, entrepreneurial Vietnamese, Gojek Vietnam’s community has grown to include greater than 200,000 driving force companions, tens of 1000’s of traders and tens of millions of customers.
With a constant community-oriented spirit, the corporate could also be persistently introducing new social impact-focused tasks to allow enlargement for everybody. This dedication has develop into extra vital than ever all over COVID-19, with the pandemic having impacted the lives of many of us in Vietnam, particularly the ones maximum inclined.
‘The whole thing can exchange, however our trade’ dedication will at all times keep the similar’
In spite of going via 4 waves of COVID-19 over the last two years, Gojek Vietnam has grown its trade and controlled to construct resilience for its ecosystem of driving force companions, traders and customers – a testomony to the a hit management and path of its Basic Supervisor Duc Phung.
In 2021, Gojek Vietnam had deliberate to release key merchandise as a part of its enlargement technique for the 12 months, together with GoCar, its 4-wheel ride-hailing carrier. Then again, when the fourth wave of COVID-19 struck Vietnam in the course of closing 12 months and social distancing measures have been carried out, all plans needed to be deferred.
In August 2021, on the other hand, Gojek realised there used to be an unmet want for the transportation of frontline healthcare employees in HCMC amid the lockdown and enhanced mobility restrictions.
Realising it used to be a excellent alternative for the corporate to give a contribution to the battle towards the pandemic, the Gojek crew moved briefly to release the GoCar carrier. This incorporated making ready lodging for driver-partners and giving them further coaching in well being and protection protocols, in addition to putting in protecting apparatus in vehicles.
In simply two weeks, GoCar used to be introduced, serving to to move frontline healthcare employees without cost between COVID-19 extensive care gadgets and their lodging. With well being and protection a concern, Gojek additionally determined to offer healthcare employees with complimentary get admission to to GoCar Give protection to, GoCar’s top class carrier, which contains enhanced protection and hygiene options, for higher coverage of customers. The carrier has since been rolled out to customers in Hanoi and HCMC.
Duc Phung, Basic Supervisor of Gojek Vietnam mentioned, “At Gojek, we at all times say to one another, ‘The whole thing can exchange, however our trade’ dedication will at all times keep the similar.’ Our focal point from day one has been to create certain social affect via our operations, and this dedication will at all times stay on the centre of the whole lot we do.”
Serving to driver-partners keep resilient
Amidst the escalating COVID-19 state of affairs in Vietnam, vaccinations turned into one among vital necessities for other folks so that you can are living and paintings safely. To be sure that its driving force companions may proceed to serve the network safely, Gojek Vietnam labored carefully with the government to be sure that driving force companions had get admission to to vaccinations. In whole, 1000’s of Gojek’s driver-partners in HCMC and Hanoi have been indexed and registered for vaccinations via Gojek, making sure they may get vaccinated and proceed operating safely.
Gojek additionally rolled out a aid bundle price VND 4.15 billion for its driver-partners in Vietnam when COVID-19 escalated to assist them deal with the demanding situations led to via the pandemic. This used to be the primary and biggest money help program within the native ride-hailing carrier marketplace all over COVID-19, and used to be aimed toward supplementing the revenue of Gojek’s driver-partners amid the lockdown in Vietnam.
“The livelihoods of our driver-partners rely very a lot on their mobility at the streets. The heightened affect of the pandemic, with each Hanoi and HCMC below a strict lockdown, intended that lots of them have been discovering it harder to make ends meet. The money toughen used to be aimed toward making our driving force companions’ existence more uncomplicated and supporting them and their households via one of the crucial difficult sessions,” mentioned Duc Phung.
To assist as many driver-partners as conceivable to be at the roads after social distancing measures have been eased in HCMC in September, Gojek dispensed fast take a look at kits to tens of 1000’s of its driver-partners at 36 places. This additionally helped to make sure that there have been no massive gatherings at COVID-19 trying out websites, and stored driver-partners an important period of time, which in flip enabled them to fulfil extra orders in an afternoon.
Whilst the pandemic has steadily eased, Gojek is constant to discover new tasks to create optimum prerequisites for its driving force companions to serve native citizens.
Offering toughen for eateries and eating places
With the pandemic considerably impacting livelihoods closing 12 months, Gojek Vietnam additionally moved briefly to make sure it will toughen its ecosystem and the broader network. Certainly one of its key tasks used to be the second one section of the “So no person is left in the back of” program, in collaboration with the HCMC Ladies’s Cultural Area and CafeTek, a manufacturing of HCM Town Tv (HTV).
As a part of the initiative, Gojek supplied vocational coaching to members of the family of Gojek driving force companions and helped them to arrange on-line companies. The purpose used to be to create new income-earning alternatives for extra other folks, fortify their livelihoods and scale back obstacles to socio-economic enlargement. Coaching lessons fascinated with fundamental entrepreneurial abilities for meals and beverage companies.
After finishing the learning, individuals may select to begin their very own on-line meals and beverage trade on Gojek’s GoFood platform in Vietnam with the company’s toughen. This incorporated help with the onboarding procedure and advertising and marketing campaigns, which enabled them to faucet into the tens of millions of customers transacting on Gojek, in addition to a sponsorship of VND 2 million to buy fundamental eating place provides.
This 2nd section constructed at the luck of this system in 2020, which helped many small and micro traders, considerably impacted via COVID-19 restrictions, shift their companies on-line and start providing meals supply on GoFood. This helped them to stick resilient and handle a solid revenue even all over the pandemic.
“Gojek’s electronic ecosystem is constructed to toughen people and marketers, serving to them to thrive in all instances, so giving help to our service provider companions and micro, small and medium-sized companies has at all times been one among our key priorities,” mentioned Duc Phung.
“Via serving to people do trade and sign up for the electronic financial system, we goal to offer them with extra alternatives to spice up their revenue and fortify their livelihoods. As we empower them, we’re in flip contributing to Vietnam’s socio-economic enlargement,” he added.
Phan Thi Bich Huong, Director of the HCMC Ladies’s Cultural Area, mentioned: “The “So no person is left in the back of” initiative is a complete program that helps micro-entrepreneurs via serving to them to begin their very own companies very easily. That is aligned to our challenge to advertise and fortify people’ features in a digital-first global and create beneficial prerequisites for all other folks, in particular ladies, to fortify their livelihoods.”
To assist its present traders, Gojek additionally introduced the “Freeship Zone” marketing campaign in June to provide unfastened supply of meals orders in make a choice spaces. As those “Freeship zones” duvet densely populated spaces with many eateries and eating places, the marketing campaign used to be aimed toward getting rid of customers’ hesitation in putting a couple of orders. This helped to stimulate client call for, bringing about further revenue incomes alternatives for Gojek traders.
Assembly client wishes
With tens of millions of other folks from all walks of existence depending at the Gojek platform day by day, Gojek used to be made up our minds to proceed serving to customers to satisfy their day by day wishes. It saved supply carrier fees unchanged all over the pandemic, making sure that its parcel supply and on-line meals supply products and services remained inexpensive and obtainable for customers.
To make it more uncomplicated for citizens to get to vaccination websites and assist accelerate the town’s vaccination procedure, Gojek additionally introduced unfastened rides to and from vaccination websites in HCMC in June 2021. With the unfastened rides, transportation obstacles to vaccine get admission to have been successfully got rid of, making sure other folks in HCMC may get to their vaccination websites safely and comfortably.
Gojek Vietnam is constant to toughen its community-oriented spirit, aligning its objectives to network building to gasoline long-term sustainable trade enlargement. As such, it’s continuously having a look at tactics to higher toughen all its stakeholders, from driver-partners, eating places and eateries, to customers and frontline employees, amongst others.